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ATM is out of service F00001

Quick links to FAQs and how to fix common error conditions

Error code F000100- number of bills is not inputted

The ATM needs to have the number of notes or bills loaded into the cash cassette programmed into the ATM in the Settlement > Add Cash screen.

This can happen if 1) the ATM has dispensed all the notes and is empty 2) cash filler forgot to program the number of noted in ATM after adding cash or 3) cash filler performed a Cassette Total after adding cash which sets the bill count to zero.

Procedure to add cash:

Enter Main menu with your assigned password after pressing Enter, Clear, Cancel, 1, 2, 3:

 Press F1 “Settlement” to enter Settlement Menu

 Perform a Day Total then a Cassette Total (retain receipts for future reference).

Press F1 “Add Cash
     Press F1 “1st CST
     Bill count box will become highlighted in yellow.
         type in the number of bills now in the cassette press “enter”.    

 Press F8 “Apply
    Screen will display in red print
                    “Processing Please wait”
                     “Operation Successful”
    A print out receipt will be produced.

 Press “Cancel” return to Settlement

 ALTERNATE: Quick Replenish Function

 NEW NHXXXX models offer “Quick Replenish” function which performs all of the steps and brings you to the “Add Cash in 1st CST” screen.

To use “Quick Replenish” from Main Menu Press 3 on the keypad, Then F8 key for “Yes” to confirm.

No need to enter Settlement menu and press each function.. all steps are automatically performed.

The ATM will perform a Day Total, a Cassette Total and end up in the ADD Cash screen ready for you to input the number of bills you have inserted into the cash cassette.