Surcharge: The convenience fee charged by ATM owner paid by the cardholder for access their cash
This is how ATM owners make money
Fixed Surcharge: The most widely used and easiest method to manage is configuring a fixed surcharge per withdrawal.
Banks now charge $3 for non-same bank withdrawals so most of our sites now charge $3 "Same as the Banks"
Some Clubs or special events charge $4-5 per withdrawal
Some retail outlets prefer to charge “less than the Banks” say $2 or even $1.50 per withdrawal.
It is the ATM owner’s choice.
Some retailers like to feature a surcharge lower than the banks: say $1.50 and promote that to attract clients.
Surcharge Percent: Another frequently used method is to surcharge based on a percentage of the withdrawal amount requested.
This way you can recoup a fairer fee for high value withdrawals.
The average ATM withdrawal across our fleet is $68, some clients take out $20, 40 or $60 a few take out $200 or even the maximum withdrawal of $400 in 1 transaction.
An example of a percentage based surcharge is setting a charge based on $3 or 2% whichever is greater.
A $40 withdrawal will be charged a $3 fee
A $200 withdrawal will be charged $4.
A $400 withdrawal will be charged $8
In all cases the cardholder is prompted to accept or decline the fee based on the amount requested per Interac regulations prior to completing the transaction.